Does not process or refund returned merchandise
Sold me boots online at 220$. Waited a week for them to get here, only to discover they sent a clearly used pair, that was also the wrong color. Heavy creasing, and scuffing were present. I immediately shipped the product back using their return label. It's been over two weeks since USPS shows the return as delivered back to their store, three since I initiated the return. Even after contacting customer service, I have not been refunded and have received no communication from them. I had no other choice but to go directly to my bank to formally dispute the charge.