Almost 2 weeks and item not shipped
Have purchased a few items from Baltini in the past and had no issues. This time around I purchased 2 items (19/01) and on the 27/01 customer service advised me the 1 of the items was lost in transit and asked me to exchange for something else which then was posted a few days after. Have had back and forth emails with customer service about the other item and they have been completely useless. I have a feeling this one is lost as well but it appears they are not doing anything about it and using the excuse that their supplier is delayed due to high demand. It doesn't make sense the replacement item was shipped but not the original order. Purely due to the customer service I will not be purchasing anything from Baltini in the future. Order BAL203675.