Recently we were viewing Richmond…
Recently we were viewing Richmond American homes in Saratoga Springs Utah. The agent we worked with, Keri, was friendly and helpful however at the last home we toured she regrettably fell on some unseen ice on the driveway. As soon as I saw this accident I rushed to help her up but fell myself hitting my head on the cement. While it might have appeared almost comical to anyone witnessing it, I learned later I suffered a concussion after visiting the emergency room. Despite this unfortunate accident we still decided to make an offer on one of the homes we toured. We loved the home but and rather hoped that as a result of the accident Richmond American homes would recognize an opportunity to collaborate somewhat on our offer which included a contingency clause upon the sale of our home. We asked for no compensation for the accident but instead asked for a bit more time to sell our home. There was zero intent to profit as a result of their negligence. We were informed they would not consider allowing any additional time to sell our home in order to buy in of their “ready to move in homes” We were basically told in the end to sue them instead for any damages. We went from feeling an opportunity for friendly collaboration where both of us would mutually benefit to someone they couldn't care less for. Not the company they try to portray themselves as. While this review doesn’t actually address the quality of their homes, I think it gives you an idea of the mindset of the management behind the scenes. Read into this what you will but personally I’d prefer to partner with a company who is building our future with us and who demonstrates a collaborative community involvement who is involved as someone who values more than the bottom line. Nope, not Richmond American Homes. Customers represent only profit….nothing more. Expect little if you chose to deal with them.