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J. Alvarez

美国

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Cotosen

These people have the worst customer…

These people have the worst customer service ever. I ordered a ski one piece coat. I ordered an extra large and it did not fit. I tried every possible contact to get to customer service. Finally I was able to communicate via email. It was like talking to a person that did not comprehend English. The responses seemed pre recorded and didn’t answer the question. After about 20 emails they sent me an address to return the package to in California so that I can get a refund. I spent $20.00 to have the item shipped only to have packaged returned due to an inactive address. At this point I was furious. I sent fiery messages and threats at no avail. They kept responding to my emails with a welcome message. The package is still sitting in my window ledge with no return option. Doesn’t fit. Money gone. Do not order from these people.

2026-02-02有帮助 1