I am extremely disappointed with the way they treat their customers
I am extremely disappointed with the way I was treated at this LensCrafters location. I was pressured into purchasing unnecessary lens insurance, interrupted constantly, and treated with hostility during a phone call. The employee, Leila, was rude and dismissive and even hung up on me before I could explain my situation. When I went to the store in person, the manager (possibly Edith) behaved in a similar way—refusing to listen and continuing to push insurance I did not need. Another employee eventually stepped in and confirmed that I was correct all along. No customer should ever be treated this way. This situation caused me significant stress and left me with no trust in this location. I have filed formal complaints with corporate. And now after the complaints that i’ve made lenscrafters said that they felt uncomfortable and unsafe and that i’m no longer be permitted to return to this store location, so if I have issues with my glasses again i’m gonna have to drive to a different city for that. They’re terrible!