I subscribed to KiwiCo for a young…
I subscribed to KiwiCo for a young child, expecting a fun and reliable monthly experience. Unfortunately, what followed was months of frustration. Multiple shipments to Greece were delayed for weeks, with two paid orders still undelivered. Tracking information was unclear, shipments got stuck without updates, and communication with customer support was extremely disappointing. Many of my emails were answered partially or not at all, often avoiding the actual questions and clearly buying time instead of resolving the issue. I spent an unreasonable amount of time chasing basic information for a service that is marketed as premium. The most disappointing part is that this subscription was for a child, who was repeatedly waiting for the crates and ended up feeling frustrated and let down by a process that simply didn’t work. I eventually had to cancel the subscription due to poor service delivery and ineffective customer support. I would strongly caution international customers to think twice before subscribing unless shipping reliability and customer care improve significantly. I am a paying customer with an active subscription at the time of the orders. I placed multiple paid orders (subscription crates) to Greece. Two of these orders have not been delivered for several weeks, despite repeated follow-ups. Key issues: • Extremely long and repeated shipping delays using the same slow transit route (PostNL / NL hub). • Contradictory and generic responses from customer support. • Emails that did not address my actual questions, repeatedly asking for information already provided. • Significant personal time spent trying to get clear answers. • A new shipment was supposedly sent without any confirmation email or tracking number. • The subscription was intended for a young child, who was repeatedly disappointed by the undelivered crates. Despite my efforts to resolve this politely over an extended period, the issue was not properly handled, which ultimately led me to cancel my subscription. I am still waiting to receive the products I have already paid for. Update (after company response): Following the publication of this review, KiwiCo publicly responded and stated that replacement crates would be sent via express. It is important to clarify that this action was only taken after the review became public, despite weeks of prior communication via email and live chat. During that period, I repeatedly received generic or contradictory responses, was asked multiple times to resend order numbers and tracking details that had already been provided, and did not receive clear ownership or resolution of the issue. Even my final email requesting subscription cancellation resulted in another request to resubmit the same information “for investigation.” This situation involved a paid subscription intended for a young child, and the prolonged delays and unclear communication caused repeated disappointment. I will consider the matter fully resolved only once the replacement crates are actually received.