Now experiencing back issues
I waited after my previous review (Feb 3rd) to give it some time. Now its April 6th and I have started having back problem issues and tried to deal with their customer support but that is like talking to a brick wall. At first I stated that I didn't think my lumbar support was working and could they replace it. They said that the lumbar movement was imperceptible to the naked eye and try turning both knobs all the way. I did and still felt nothing moving and reported "could they please replace the lumbar support I think it may have gotten damaged in transport". Then customer support wanted me to take a video of me moving the lumbar support which they stated previously that it was "imperceptible to the naked eye". After that point I knew I was wasting my time and now after a couple months my back is killing me and I'm looking for a new chair to replace this $550 chair. I won't ever buy from or work with this company again. Buyer beware and their customer support is a joke.