charged without service
charged without service, no refunds Grab keeps charging me even when the service is NOT provided. Multiple times, the driver either never showed up or cancelled the ride themselves, yet my card was still charged. No refund. No proper explanation. Just automated replies and silence. What’s even worse: Grab has no problem taking cancellation fees, but somehow “forgets” to refund customers when the driver is at fault. This feels completely unfair and borderline abusive. I contacted support several times — same result every time: no refund, no accountability. Charging people for rides that never happened is unacceptable. I am now escalating this issue through my legal insurance because this behavior is simply not okay. Avoid if you don’t want to lose money for nothing.