Signed up for the free trial
Signed up for the free trial with option to cancel before 30 days. I could not use the service as I had intended so I tried to cancel. Through their app, I was encouraged to pause rather than cancel. I elected that option. Now they charged me and told me that you can not pause during the free trial. The customer service reps attempted to sell me a different membership rather than refund the charge. They claimed that I could not have paused the service and were dishonest about what the app offers. DO NOT sign up with Audible. As others have stated, they have NO honest customer support.