4.5 stars
4.5 stars: They got my account reactivated. They restructured my appeal into a file format that Amazon wants, and then escalated the case via email to internal team members. My problem was that my supplier's invoice was old-fashioned (manually created), and the Amazon front-line review was glitching over the invoice, saying its unacceptable, and i could not push the needle forward. $2.5K for 2 email addresses, but hey, its worth it if it got me back in business. Only critique landing the 4.5 instead of 5 stars was that I would have liked my case to be handled faster. every step in the process took about a week. Otherwise, they did deliver and get me my account back, so I am a happy customer.