Major component missing not addressed
Thank you for Fender GTX100 paper weight/door stop. I ordered this used amplifier it arrived on a 46 degree day and was on the porch 2 hours (based on tracking data). I opened the box left everything sitting for a couple hours to climatize in my house. When I went to try it out I discovered there was no power cord. I dug through all of the packing materials, the shipping box several times (as well as the amp cabinet), and the area near the unboxing - nothing. I called customer service who called the branch manager of the Wichita store. They could not send a replacement that day but promised to over night fed ex the next day. This was Tuesday. It is Thursday after close if business and the end of my local UPS, USPS, and Fed Ex delivery days. There is no tracking for a replacement in my email or on my apps for those delivery services. My amp looks beautiful. I don't know if it going to be a paperweight or a door stop. First thing in the morning customer service and I will be having a serious conversation. There are enough musical instrument/accessory stores online. Skip this one they don't double check shipments (there was a power cord in the photos) and don't follow thru with customer service.