Crystiana Blonde- FRIZZY PUFFY HAIR
Crystiana Blonde Wig With Dark Roots Glueless Wig - 14" Cappuccino UPDATE RESPONSE 🌟 I got your email. It is incredibly insulting to accuse me of doing anything to damage the wig or that it’s my fault. This frizzed up immediately and I sent photos to customer service 2 DAYS (2 DAYS) after receiving showing you that it was defective frizzy and dry upon arrival. Check your emails for dates and photos. If that isn’t verification enough,nothing is. I gave you every opportunity to exchange or refund, etc. You suggested serum or anti frizz so I tried it. You suggested wash & condition. I did and it’s still the same LOW quality hair frizzy, dry, damaged, puffy and true quality revealed itself within the first 2 weeks. This is the very definition of a LOW QUALITY product and false advertising. High quality hair won’t do this and lasts way beyond 1-2 weeks. And you want me to send it back at my expense so you can evaluate and take up to 2 months to decide if you want to offer me a partial refund? No, thank you. Not reasonable. Hope this honest review helps other customers make an informed decision about their purchases and how the company choose to deal with defective products. Thank you. Orginal review “I wore this about 2-3 weeks washed it once high quality product & purchased expensive anti frizz. Honesty it’s low quality and just looks dry, damaged, puffy & frizzy and nothing will change that I wasted my money on a wig I won’t wear.” Upon arrival this looked beautiful. 2 days later I was wearing it and it got little damp and it frizzed up a little like the kind of hair that dries with a wave, no big deal. Over a week wearing it, it puffed up a little more and became more and more puffy and fizzy appearing dry and or damaged.. 😔 I had contacted Hairvivi immediately the very first week with PHOTOS asking for exchange, replacement or refund etc. But obviously the lace was cut and they wouldn’t so they offered me a coupon towards another one. They suggested THIS (dry damaged hair) was high quality hair just this hair type was Ukraine unlike the Honey option that is Brazilian and I should use some hair serums so I did. I decided to keep giving them a chance - I purchased another one from them with the HONEY lace and the two are completely different and second one ALICE is excellent quality so I will write a separate review for that but it proved they wouldn’t replace the damaged one even if I stayed their customer. For me it’s 50/50. No matter what type of hair is used, HIGH quality would last a year and would not look this way with wearing after a few days or 2 weeks. High quality would respond to anti frizz or serums and it looks awful and I sent PHOTOS but so what? I didn’t damage it. In the end, HAIRVIVI didn’t stand by their product although they did reply politely. I GAVE THEM EVERY OPPORTUNITY TO MAKE IT RIGHT to replace the damaged hair and even purchased a 2nd wig. So if it’s good then great but if they send a damaged you are stuck with it. THEIR site wouldn’t allow me to attach images.