Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 For the short hairs. To be honest, it's the folding hair, this is the process of making this wig, all factories do this. The principle of doing this is that we leave about 4 inches of hair out and tie it through a hole in the lace when we hook hairs, resulting in short hairs on one head and longer hair on the other, other companies usually leave 2-3 inches, which is shorter. This is a video of wig hooking, you will understand after watching it：https://www.youtube.com/watch?v=n1xlWiJ0lkQ . But pls rest assured, it's very easy to be laid flat with a hot comb and wax stick or mousse, we enclose a tutorial video for reference:https://www.youtube.com/watch? For the top comb, no worries, if you need them, next time, just email us and we can add them for free to your wig~ Wish you all the best! Hairvivi

Thank you for your detailed review. We appreciate honest feedback and take every comment seriously. However, we would like to clarify a few factual points for the sake of other customers who may be reading: 1. About the color: Our Yvonne wigs are made from 100% human hair and dyed using professional-grade, high-quality pigments. We understand that lighting, screen settings, and even different batches of raw hair can create subtle visual differences, so we provide free return & exchange service if customer is not satisfied with the color ( lace need to be intact) 2. About the hair quality and dryness: This is the most important point we need to clarify. Our human hair wigs are pre-colored and treated to maintain optimal softness and durability. However, any additional chemical processing—such as re-dyeing, toning, or bleaching—will inevitably compromise the hair cuticle and accelerate dryness, breakage, and shedding. You mentioned that you "had to tone it" and later applied a "pink wash" to correct a green hue. While we understand you felt the color was off, these chemical treatments are the most likely cause of the rapid degradation you described—the brittleness, the dry ends, and the need for frequent trims. This is not a defect in our product; it is an expected outcome when already-colored human hair undergoes additional chemical processing. 3. About our return policy: For any customer who is uncertain about the color, we always recommend inspecting the wig without cutting the lace and contacting us immediately. Uncut lace allows for a full refund or exchange. Once the lace is cut and the wig is worn, it is no longer eligible for return—this is standard across the industry to protect hygiene and product integrity. We do want to help. Could you pls DM your order number? thanks We are sorry this experience did not meet your expectations, but we hope this clarification helps other customers make informed decisions when considering our products.

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is hairvivi customer service team. Really sorry for your unhappy shopping experience. Dear, we have to clear that the bleaching, capsize an smell problem can be found easily before cutting the lace. As our return policy, the wig with uncut lace can be returned for free before shipping. But we don't mean to blame you as we can know your mood. And our customer service will contact you via email asap to find out the cause of the problem and help you solve it. Though the lace is cut, we will still help you by other methods, like repair service. No worries. Anyways, we are sorry for your unhappy shopping experience and we believe the problem can be solved with our joint effort. Best regards Hairvivi Customer Service

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is hairvivi customer service. We are sorry for your unhappy shopping experience. As long as the lace is intact, you can return the wigs for free within 30 days, no worries. About the color problem. Because of different lighting and devices, there may be a little color difference. Kindly see the head model pictures on hairvivi website, it will be the real color. About the cap, hairline and flyaways problem, because we don't know your order number and haven't seen the pictures, so cannot know the exact problem. Kindly share with us your order number so we can better help you. Anyways, we are sorry for your unhappy shopping experience. Best regards Hairvivi Customer service

Hi, Thank you for taking the time to share your feedback and for being a valued Hairvivi customer for more than 8 years. We are truly sorry to hear that your recent experience did not meet your expectations. We understand how important a secure and natural-looking wig is, especially when it is worn daily, and we appreciate you sharing your concerns with us in such detail. We also want to thank you for recognizing the efforts of our customer service team. Providing respectful and professional support is always our priority, and we are grateful for the opportunity to review your case. Your feedback regarding the fit and lifting issue has been taken seriously and has been shared with our team for further review. As we are still actively communicating with you, we remain committed to understanding the situation fully and working toward the best possible resolution. We sincerely value your long-term support and trust in Hairvivi over the years, and we appreciate the chance to continue this conversation with you directly. Warm regards, Hairvivi Customer Service Team

Hi, This is Hairvivi customer service. We sincerely apologize for your unpleasant shopping experience. We will do our best to help you resolve the issue. Hairvivi only sells 100% human hair; there is absolutely no mixing of any other hair into the wigs. Please don't doubt this. We also do not have any other hair in stock. You can have it tested by a professional testing agency. Regarding the color, the color may appear differently under different lighting conditions, resulting in slight color variations. Thank you for your understanding. However, as long as the lace is uncut, you can return it free of charge, so please don't worry. Regarding the density issue, please tell us which specific area feels thinner and provide more information about the wig, such as a photo. We will help you resolve the issue as soon as possible. Additionally, we cannot find your order by your name. Please provide us with your order number, and we will contact you via email as soon as possible to help you resolve the issue. As long as the lace is intact, Hairvivi offers free returns and exchanges within 30 days of receipt, with no shipping fees. You may be referring to customs duties; customs policies vary by region. Thank you for your understanding. Please contact us via email with your order number, and we will do our best to assist you. Please don't worry. We sincerely apologize for any inconvenience caused. Sincerely Hairvivi Customer Service Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi customer service. We are sorry for your unhappy shopping experience, and we will try our best to solve it for you. The wig you ordered is made of Indian virgin hair; this type of hair naturally develops a slight wave after washing. This is not a quality issue but an inherent characteristic of the hair itself. thank you for your understanding. If you prefer hair that remains perfectly straight after washing, you might consider ordering a custom unit with permanently straightened hair. As long as the lace is intact, the wig can be returned for free, pls don't worry about it. To better solve the problems, we need more details from you. Kindly reply to our request directly~ We believe the problem can be solved successfully with our joint effort, and sorry for any inconvenience. Best Regards Hairvivi Customer Service Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with our customer service. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi customer service. We are sorry for your unhappy shopping experience, and we will try our best to solve it for you. For the lace. Our customer service contacted you via email for some pictures of you wearing it so they can better check the problem. Generally, using a little holding spray can easily solve this problem; it is easy to wash off and won't hurt your edge. For the shedding, kindly tell us which part sheds so we can check whether it is floating hairs or others. As long as the lace is intact, the wig can be returned for free. If every customer uses the wig for a while and then asks for a return, we cannot do any business anymore. But it doesn't mean that we won't help you. We also offer a repair service. To better solve the problems, we need more details from you. So dear, we notice our customer service contacted you via email for details, and haven't received your reply. Kindly reply to our email directly~ We believe the problem can be solved successfully with our joint effort, and sorry for any inconvenience. Best Regards Hairvivi Customer Service Team

Hi, This is Hairvivi customer service. Firstly, really sorry for your unhappy shopping experience, and we will try our best to help you solve the problem. For some problems you mentioned, we want to explian them to you. 1. About the capsize. Based on your measurements, the S capsize is small for you. So we arranged a new M capsize for you. We checked our system, and the capsize is not a problem. We indeed shipped out the M one for you. If it is still small for you, we suggest purchasing the large one next time. 2. About the hairs. All HairVivi wigs are made of 100% virgin human hair. If you purchase a natural color undyed wig, you can color it darker or brown. But you purchased a #613-based colored wig, it is already colored so light. As our own hair, if you color it very light already, your stylist won't suggest coloring it again, same as our wigs. And it is pre-bleached already, if you bleach it again, it will easily make the knots broken which shorten the hair lifespan. If you really want to change the color, please ask a professional stylist help you. 3. About the lace color and quality. Kindly email us some pictures of you wearing our wig in daylight without any filter and then we can better check the problem. All the lace we use is HD Swiss lace, which is the best one on the wig market. It is delicate, but also fragile. Kindly let us know your treatment so we can know what's wrong with it. All in all, sorry for your unhappy shopping experience and though the wig cannot be returned anymore because of the cut lace, we can still help you with other solutions like repair or others. Our customer service will contact you asap via email to help you solve it. Best regards Hairvivi customer service team