Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi's customer service team. First, really sorry for your unhappy shopping experience. And no worries, we will try our best to help you solve the problem. We offer a free return service as long as the lace is intact. If the lace is cut, we cannot accept any return or exchange, otherwise, it is also unfair for other customers. But please be assured that we will still help you to solve the problem, for example, to help you repair the wig. For the problems of the wig you mentioned, many reasons can cause it. Our customer service will continue to communicate with you via email to help find out the real cause of it and give you some solutions. We believe the problem can be solved successfully with our joint effort. Anyway, we apologize for any inconvenience caused. Hairvivi Team

Hi, This is hairvivi customer service team. First, really sorry for your unhappy shopping experience, and no worries, we will try our best to help you solve the problem. Hairvivi offers a free return service within 30 days, as long as the lace is intact, so you don't have to pay any return shipping fee. It must be a misunderstanding between us. For the wig problem, because only from your description, we cannot find your order and know what happened, please give us your order details, and our customer service will contact you via email asap to help you solve the problem. Customer satisfaction is our pursuit and we believe we can solve the problem successfully for you. Sorry for any inconvenience. Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi customer service. First, really sorry for your unhappy shopping experience. We think there must be some misunderstanding between us. Let us explain it to you. 1. About the capsize. Dear, we notice you purchased the M capsize. Because we don't know your 3 measurements, it is hard to tell the proper capsize for you. To give you a better shopping experience next time, you may share with us your 3 measurements so we can give you some recommendations. 2. About the length. Please be assured that the length is no problem. We cannot use longer hair. Longer lengths, higher cost. We don't have any benefit to send customers longer hair to add to the cost. 3. About the return. We offer a free return service and didn't charge you any return shipping fee. We received $541 USD from you and refunded you all $541 USD; there is no payment from you in our hands now. And our customer service will provide you with the proof via email. We think it is the currency problem; we receive USD and can only refund USD. We suggest contacting your bank to check it. During the return, we noticed you had some problems contacting your local FedEx. We cannot know what happened exactly, but our customer service helped you solve it, right? Anyway, despite the reasons above, we apologize for your unhappy shopping experience. Our customer service will contact you via email asap. Have a nice day! Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, We are sorry for your unhappy shopping expereince. No worries, as long as the lace is intact, we offer a free return service within 30 days. Though the lace is cut, we will still help you solve the problem asap. For the smell, after a long-time transportation, the wig will be pressed in the box for a long time, but it is easy to remove it. For the frizzy problem, there are many reasons causing it. No worries, our customer service will contact you asap via email to help you solve the problem asap. Really sorry for any inconveinece and believe the problem can be solved successfully. Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and suggestions, we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi