Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi， This is Hairvivi customer service. First, really sorry for your unhappy shopping experience. As long as the lace is intact, we offer a free return service within 30 days. If the lace is cut, we still offer a repair service. And we will try our best to help you solve the problem. About the density. We notice you purchased 180% wigs before, so this time, the 160% density may be too thin for you. Our customer service will confirm with you the thin part and check the problem carefully. No worries. About the lace. Kindly share with us some pictures of the lace so we can better understand what happened. Our customer service will contact you via email asap. Kindly check your inbox. Anyways, sorry for any inconvenience and believe the problem can be solved successfully. Hairvivi Team Update: About the reply problem you mentioned, your previous emails were replied on March 10th already and then we didn't get your reply until your new email sent 12 hours ago. Because of the time difference, our customer service replied to you 7 hours ago. Kindly check your inbox or spam folder. Update: Using the email address we mentioned, we found your reply and our customer service will reply to you asap via email. Just to clarify, from the emails, you cana find that we indeed replied to all your previous emails one by one, thank you very much!

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Thank you for sharing your feedback. We sincerely apologize that this experience did not meet your expectations. We are always committed to providing high-quality and transparent service, and we deeply regret your disappointment. All our wigs are pre-plucked, pre-bleached knots. If you do not like our existing hairline shape, you can contact us before placing your order. We also offer custom hairline services. Regarding the bleaching of the knots, we offer different bleaching standards for different customer skin tones. If you choose the correct lace color, the black knots will be very invisible, so please don't worry about that. As for the issue of dry hair, to process your request more efficiently, please send your order number to our email address [email protected]. When sending the email, please indicate "Trustpilot" in the subject line. This will help our customer service team quickly find and process your request. Your feedback is very important to us, and we will do our best to provide you with further assistance. Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi Customer Service. Really sorry for your unhappy experience. As long as the lace is intact, we offer a free return service within 30 days. Though the lace is cut, we will still help you solve the problem. About the capsize, we will send you guidance via email to help you select a better one. About the glue. All our wigs are glueless, and we don't suggest using any glue. If you want a better fit, you can apply a little holding spray, which is easy to wash off and won't hurt your edge. About the other problems you mentioned, please send us some pictures via email so we can better check and solve them for you. Sorry for any inconvenience caused. Customer satisfaction is our top priority, and we believe we can help you resolve the problem successfully. We will contact you asap via email and kindly check your inbox. Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, This is Hairvivi customer service. We are sorry for your unhappy shopping experience. As long as the lace is intact, we can offer a free return service. We just want to better help you solve the problem. For the Elena wig, we explained to you in the email that it is a one-off style. After washing, it will be naturally straight, which will be a little wavy. All our wigs are made of 100% virgin human hair, and they cannot be totally permanently straightened. And then gave you some suggestions. If you prefer a permanent straight style, next time you can consider Brazilian hair and also customize permanent straight. Dear, you totally purchased several wigs from us and complained about all of them and left bad reviews on our social media. Our aim is to satisfy our customers, so we were actively helping you to solve the problem to satisfy you. But dear, as a company, we cannot accept using this method for a big discount again and again, and it is unfair to other customers. For this order, our customer service will still negotiate with you via email and hope that it can be solved successfully and peacefully. Anyway, sorry for any inconvenience. Hairvivi Team

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi

Hi, Thanks for your review and we are so glad to hear that you are satisfied with the wig. Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄 Wish you all the best! Hairvivi