Disappointed with the Recent Quality
Disappointed with the Recent Quality Although I used to be a big fan , I unfortunately have to admit that the quality of their wigs has declined over the past one or two years, and the customer service has also become disappointing. Not only are the wigs now so thin that you practically have to buy additional hair to sew in yourself, but the lace quality is also not what it used to be. In my opinion, for the same price it would be better to order a wig from another website where you can still get the outstanding quality that Helvi once offered. It’s really a shame, because the brand used to be great. I just wanted to share this honest feedback. I would also like to add that you publicly state that you will get in touch with me, while in reality you have been ignoring my emails for days. The customer service has been very poor, and we have not been able to reach any solution so far.I sent emails on March 10th, March 11th, March 12th, and again on March 13th, but I have not received any response so far. I have also checked my spam folder and other folders, but there has been no reply. UPDATE: First of all, an email from a client should not be shared publicly. That is absolutely not appropriate. Secondly, this is not my email address, so I do not understand how you came to this conclusion. I have never contacted you from this email address, nor have I ever replied using it. Please let us try to resolve this matter internally and focus on finding a solution to the issue.