Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
This is Hairvivi customer service team. Really sorry for your unhappy shopping experience, and we apologize if any of our expressions made you unhappy.
We read your emails and pictures carefully once again. For your wig, to be honest, it is only from pictures that it is hard to tell the problem so clearly, so we just wanted to share with you some cleaning tips, and maybe some of them can help a little.
We believe you are professional and didn't mean to blame you. Please trust us, we don't have that intention at all.
In this situation, our customer service will give you some solutions for your reference, and of course, you can also let us know your thoughts without hesitation.
Customer satisfaction is our pursuit all the time, and we believe the problem can be solved successfully via mutual communication.
Our customer service will contact you asap via email. Kindly check your inbox later.
Sorry for any inconveineve and have a nice day!
Hairvivi Team
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
We are sorry to hear that. About the return, we believe it must be a misunderstanding. As long as the lace is intact, Hairvivi offers a free return and exchange service. Only if the lace is cut, can we not accept returns anymore, so keep the fairness for all customers.
About the problems you mentioned, dear, we indeed sent you the shipping label when you wanted to returned it and we also applied for pick-up service and sent you the control number. FedEx also contacted you several times but they couldn't contact you successfully.
Dear, you didn't use the shipping label and raised a dispute directly asking for refund without returning. We are sorry that we cannot refund customers without returning the package. If we give you this exception, it will be unfair for other customers.
It has been 8 months since our last communication. I don’t know if you have used the wig yet. Our customer service representative also contacted you by email yesterday, asking if you could reply as soon as possible to resolve the issue. Kindly check your inbox and you can reply to the email directly~Hope that the problem can be solved successfully.
Thank you!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
我最近从 Hairvivi 买了两顶假发 - Elena 和 Catherine,它们都很完美!订购很简单,当我的送货地址有问题时,客户服务很乐意伸出援手,而且交货很快!发质很漂亮,头发的颜色不真实。这些是我拥有过的看起来最自然的假发,它们使我成为忠实的客户。谢谢你,海维维!
Hairvivi 回复2025-09-12
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
他们应该得到零星。我最近从他们那里买了一顶假发,爱丽丝假发,20英寸。我第一次也是最后一次从他们那里订购。它的广告上说是100%真人发。我曾经买过很多100%真人发假发,价格便宜得多!它们在牙齿中,当我从包装中取出它时,它很漂亮,感觉很假。然后我用200° 200度拉直它。和末端 of the hair reacted like plastic. they did exactly what synthetic hair does when heat is applied. they coiled up, and went completely brittle. the ends feel disgusting. you know when you wrap a christmas present and create a ribbon, and use a scissor to curl the ends? I can do that with my fingers on this hair. it’s PLASTIC. i am paying almost $700 for a wig that isnt even all human hair. when that’s what is advertised. I would NOT have如果我知道它是混合的,那就不要在描述中加入 100% 真人发,因为这是假的。我当然想要全额退款,但你猜怎么着,在他们的上一封电子邮件中,他们告诉我,只能在头发上使用 180° 的头发……而且他们愿意退还我 50.00 美元。我再也不会从他们那里购买东西了,不要相信他们。
编辑:不记得有什么问题,我总共支付了 670 美元并换了一顶合成混合假发。我一生中戴过很多假发,我知道合成假发的外观和感觉如何,它对热量的反应以及持续梳理时的反应。为了让这顶假发“100% 人性化”……在我拥有它的第一天,我必须遵守很多规定,以免它变脆。你的假发不是 100% 真人头发,就是这样。给我 50.00 美元,您不会遭受任何损失。与我所支付的费用相比,这再一次算不了什么。你们的生意是可耻且不诚实的,而且最重要的是欺诈。除非退款,否则我不想要你们团队的任何东西。
Hairvivi 回复2025-08-28
Hi,
This is Hairvivi customer service. Really sorry for your unhappy shopping experience, and we believe we can help you solve the problem successfully.
About the human hairs you mentioned, we wanna explain it to you. We promise all Hairvivi wigs are made of 100% virgin human hair, and we don't have any other hair. Because of the human hairs, the cost is high so the price cannot be so low. Sincerely hope to get your understanding. But this wig is not almost $700. So you may have remembered it wrongly.
Our customer service will send you some videos to prove our human hairs and will also share with you a video on how to test human hairs. You may test our wigs yourself, and then you will trust us better.
Dear, about the temperature, we meant 180℃ (about 350+℉). As our own hair, if you use too high a temperature, it will also be damaged easily, let alone after the hair is made into a wig, it loses the nourishment of oil from our scalp, so it will be more fragile than the hair on our own head. So we don't suggest too high a temperature.
Dear, we offer a free return service as long as the lace is intact, but your wig was used and damaged, and our wigs are indeed made of 100% human hair. In this situation, we are sorry that we cannot provide any refund. If every customer asks for a refund after using the wig, we cannot do any business anymore. We believe you can also understand us.
But it doesn't mean that we won't help you. Our customer service will contact you via email and will try our best to solve the problem.
We believe it can be solved with our joint effort.
Anyway, really sorry for any inconvenience.
Best regards
Hairvivi Team
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi