came here after a nightmare with another provider
okay so context: i was with another provider (won't name them right here but ill be writing a more detailed review about that disaster soon on trustpilot so follow me if you're interested in that saga) for like a year, everything was whatever until one day my VPS with them went down entirely and they went MIA. opened a ticket. then another one. then another. absolutely nothing back from them. we're talking over a week of just silence. at this point i'm scrambling because i can't just sit there with everything offline waiting for them to maybe respond eventually. I started looking around for alternatives and racknerd kept popping up. honestly racknerd's pricing was even better than that other provider, but i figured whatever, let me at least ask some questions first. sent in a ticket expecting the usual multi-day wait. got a response from racknerd in under 10 minutes (6 minutes to be exact). actually looked at the timstamps and calculated that, because i was shocked. for context, I work in business development so i get how the economics work on budget hosting - you can't really run proper support on $1/month VPS margins. but racknerd seems to have figured out the balance somehow, probably mixing enterprise customers/margins with the promo deals to actually staff their operation properly. been here a few weeks now and in this short period of time, in my tickets I dealt with like 6 or 7 different support agents, all pretty responsive and helpful. it's actual reasonable turnaround times, which honestly feels like luxury after where i came from. anyway, solid so far. ill update this review from time to time with updates as I do plan to order a few more VPS in the coming months.