LAlacemade.com★★★★★
They are trying to silence me...
I placed my order on January 20th and I am still fighting for a real solution. From the beginning, I asked for another blind bag or any garment, and for them to contact the carrier to resend my package if there were not more bags avalible. Instead of solving anything, they recently told me to buy another blind bag, even though they know I live in Spain and it isn’t available here.
What they call a “compensation” is not a compensation at all: they told me that if I want something, I must pay again, including paying almost the full price of a dress even though the issue was caused by their logistics. I have sent over 30 emails, always explaining that I did not want a refund because a blind bag costs €50 and includes three items — and with €50 in this store I cannot buy anything comparable. Despite this, they processed a refund without asking me.
Now they are flagging my reviews as “defamatory” to silence me, even though I can prove every single thing with their own emails and screenshots. I just want a fair solution, not pressure to stay quiet.
2026-03-10
LAlacemade.com★★★★★
This situation has become unacceptable
This situation has become unacceptable. You have changed your “solution” several times, and now you are asking me to pay again in order to receive a compensation. This is not a solution, and I will not accept it.
I am not going to pay anything. A compensation cannot require the customer to send money, and you know this. The issue was caused by your logistics failure, not by me.
I have been patient, but I am extremely tired of the constant changes, excuses, and proposals that do not respect my rights.
I NEVER ASKED FOR A REFUND, I SAID MULTIPLE TIMES THAT I DIDN'T WANT A REFUND. I CAN SHOW HERE WHAT YOU ARE ASKING ME TO DO SO I HOPE I GET A REPLY ON MY EMAIL OR I WILL SHOW IT HERE SO EVERYBODY SEES WHAT THIS COMPANY IS DOING TO THE CUSTOMERS.
2026-03-06
LAlacemade.com★★★★★
NEVER ASKED FOR A REFUND
I have clearly stated multiple times that I did NOT want a refund, yet you ignored every single one of my emails and closed the issue as if this were an appropriate solution.
Now I am left without the products I purchased and with an amount of money that does not allow me to buy anything equivalent from your store. The discount code you provided is an insult — it does not compensate for anything, it does not solve the problem, and it shows a complete lack of respect for your customers.
I did not ask for a refund. I asked for a solution equivalent to the real value of what I purchased. I want a product, not a refund I never requested.
This situation is unfair and I am not going to accept it. I expect a real and proportional solution, because your current response makes it clear that you are not taking my complaint seriously.
2026-03-03
