Nice Mower - Poor, poor, poor service and support.
While the mower cuts pretty well. The RTK and/or software is not yet ready. Support is virtual non-existent. This is a nice little mower, but the issues with zone accuracy is TERRIBLE! I contacted support on June 9 and received an auto-reply advising that I should expect a response within 3-5 business days and asking me to reply with where I purchased the mower. Meanwhile, I decided to keep trying to figure things out. I remapped zones and channels several times and the mower continuously either couldn't find the zone, couldn't reach zone, or goes into No-Go zones, because the map just keeps getting misaligned. On June 12, after having to remap the zones on my 3 acre lot numerous times due to the map moving, I decided I can't keep doing this and it's not worth the headache. I replied to the auto-response again, just asking for a return. I exercised some patience and continued to wait for their response. I sent another response to the auto-reply on June 17 after being past the 3-5 business day response time. Again, I described the additional issues and asked for a return. The 3-5 business days auto-response on morning of June 9 turned into the first actual response on the evening of June 21. They told me the issues a reported are not typical of things they have seen and asked me for the RTK status before and after it starts mowing. I provided this information, additional concerns from that evening, and again asked for a return. No more follow-up until June 24, where I received some canned responses that did not take into consideration the information that had been provided, nor the photos that were provided. Also, she ignored my request for return as if I did not request a return. I replied within an hour of the email on June 24, advising I no longer need support and just desire to return it while it. I am three weeks in, after receiving the product on June 2 and getting it initially setup on June 4. The frustration level is high and support (or lack there of) has changed the frustration into just anger. The mower has great potential, but the lack of customer support and the terribly slow response times, makes this product a terribly investment. I give 2 stars because the mower is cool and has 4-5 star potential, but their customer service is their company killer. They have yet to acknowledge my request for a return after now 4 requests.