HORRIBLE CUSTOMER SERVICE
Purchased a Microphone through their website. Provided all my info at checkout. Item was sent and I tracked it through USPS. When the item was set to be delivered the post office noticed an incomplete address was given from Smallrig shipping department. The item was set to be returned to Smallrig on 2/10/26. I tried contacting them the moment I saw the problem to see if something could be done on my end to help the situation. No response till after 6pm. A quick email acknowledging their mistake and that they would get back to me. I wrote them a response the moment I saw their email suggesting solutions since I did need the product. SILENCE....no response at all. The item is now enroute back to them and now I want a full refund since I never received anything. No word as of yet. Their customer service is horrible. Ghosting a customer that actually wanted their product and was willing to find a solution is just bad business. There are a lot of companies that offer what these guys sell. Look elsewhere. Spend your money on companies that appreciate your business.