Abusive employees
Abusive employees; AnusHka, Amit, Pushpa Case #237557835 – Systemic Mishandling, GDPR Violations, and Technical Failure Blocking Email Update (FC 26 Impact) Post Body: I am creating this post to document and escalate Case #237557835 regarding a persistent technical failure preventing the update of my primary email on my EA account. This has completely blocked me from accessing and playing EA SPORTS FC™ 26, despite being the legitimate owner of the account. Context and Facts I am logged into my EA account, with full access on console, web app, and EA email. My primary email has not received verification codes since August, despite being unchanged. The issue is purely a technical failure preventing me from updating personal account information. This is not a login or ownership problem; I am fully authenticated and can prove ownership with console access, email, and purchase history. Proof of Ownership Recent purchase history linked to my account: 25 Jan 2022 | FUT 22 – 2.200 FIFA Points 31 Jan 2025 | EA SPORTS FC™ 25 - FC Points 100 31 Jan 2025 | EA SPORTS FC™ 25 - FC Points 2800 31 Jan 2025 | Order 6806108841 These purchases, combined with active logins, establish my ownership beyond any reasonable doubt. Legal Obligations and My Rights EA is legally bound to respect my rights under: GDPR Article 16 – Right to Rectification GDPR Article 12(2) – Duty to Facilitate GDPR Article 5(1)(d) – Accuracy GDPR Article 24 – Responsibility of the Controller GDPR Article 25 – Data Protection by Design and Default Danish Data Protection Law By failing to allow me to update my primary email, EA has violated these rights, effectively preventing me from playing FC 26, denying access to a paid product, and blocking my ability to exercise control over my personal data. Mishandling by Support Agents Multiple EA agents, including Pushpa and previous representatives, have repeatedly engaged in mismanagement and procedural abuse: Copy-paste generic responses ignoring receipts, proof of ownership, and legal rights. Provocations and passive-aggressive replies, including suggestions that I am unavailable or uncooperative. Deliberate delay tactics, wasting 2+ hours per case. Ending chat sessions abruptly, claiming I “stopped responding” and marking the case as “player unavailable”. Failure to escalate to a supervisor despite repeated legal references. Refusal to provide practical alternative verification, insisting on a broken email inbox. Providing fake survey links or HTML elements labeled as “compliance”, which look official but are non-functional, preventing reporting of non-compliance or escalation. These actions constitute negligence, mishandling of GDPR obligations, and systematic obstruction of my rights as a player and data subject. Consequences Prevented from accessing and playing FC 26, despite owning the account. Financial and experiential damage for being blocked from purchased content. Legal exposure for EA due to GDPR violations and Danish law non-compliance. Required Resolution I demand, immediately: Update my primary email using either my previously used phone number or the console linked to my account. Escalate this case to a supervisor or higher authority if the agent cannot resolve it in this interaction. Formal acknowledgment that repeated generic responses, delays, and improper case closure violate GDPR and my rights. Assurance that I will regain full access to FC 26 and related account functions, without obstruction. Final Statement EA cannot continue to ignore logged-in owners, disregard receipts and legal rights, provide only generic copy-paste responses, or manipulate reports with fake compliance links. Attempts to mark me as “player unavailable” or end chat sessions without resolution are legally and ethically unacceptable. This thread serves to publicly document Case #237557835, the mishandling by agents, denial of GDPR rights, technical failure, and manipulative support practices. I expect direct action and resolution, not bug tickets, excuses, or fake compliance signals. Case Reference: #237557835