Cheap quality cheaper customer support
Shoes are built with a cheap quality. Costumer support is even cheaper. Generic messages and they take advantage of you whenever they can. I ordered 2 pairs of shoes at the end of 2025 and one of them came defective. I started the process which is by no means easy. They proposed an alternative: they offer to refund 15% of the shoes that are DEFECTIVE and 20% of a future pair you might order. For something that, as stated in their website, you can return and they give you the full refund aswell as pay the sipping costs. They then agreed to refund the shoes after they arrive in their facility (if you do choose to go this route keep in mind you need tracking because they will most likely be shady in their works). Once they arrived about 2 weeks later I got my refund for the shoes. However, the shipping they state as in their charge will not be refunded for whatever reason they make up. First they told me it had already been refunded and after 5 emails they eventually tell me they reviewed the photos I had sent them again and they found the shoes had nothing wrong (after they already had them in their possession). And here I am with no pair of shoes because they don't do exchanges and basically no money because they will never refund you the cost of shipping which will be almost the same as the shoes even though their website tells you otherwise. Very much a disappointment when it comes not only to quality of shoes but to customer support.