SIGNIFICANTLY POOR CUSTOMER SERVICE
I have been a customer both with my two businesses and personal home use for over 10 years. My husband was recently in the hospital for 90 days, and due to all stress and trauma I was going through with his health issues, I missed canceling a subscription order by ONE DAY on January 15, 2026. As of today FEBRUARY 11, 2026, I have received the 2nd notice that I must pay to return the order even though I went online and cancelled the subscription on January 15, 2026, and on the same day I called in and told the rep that I needed the order cancelled. They sent it anyway, and now they want me to pay for the return. No compassion or understanding of my husband's health crisis. Told the rep I would never buy another Keurig product!