My experience with kid care
My experience with your customer support has been extremely disappointing. Responses take days, and every time I finally hear back, I’m asked the same basic questions about my contact information again. I have to repeat my request over and over. It is nearly impossible to reach anyone by phone. At the VASA fitness center, representatives give different information every time. When I came in person on January 29 to cancel Kid Care, I was told it was successfully canceled — but clearly it was not. I was still charged for February, even though my children no longer attend. All I needed was a simple Kid Care cancellation — and since I was charged anyway, I am requesting a refund. This has been a terrible experience and shows a complete lack of respect for customers.