Terrible experience
Terrible experience – inconsistent advice, poor communication, and unacceptable behaviour I am extremely disappointed with the care and communication at Govets. My puppy Darcy was first seen on 4 February 2026 due to pooing blood. We returned on 6 February because there was no improvement. At that appointment, one vet told us the situation was serious and advised X-ray and fluid injections. We explained that Darcy had very recently undergone anaesthesia for a tooth removal, so we wanted to hold off on further anaesthesia for the moment. The vet then clearly advised us to return on Monday for a stool (poo) test to check whether giardia was still persistent. We made this booking immediately. When we returned on 9 February, a different vet saw us and said they had “never ever” advised a stool test. Despite my insistence, he gave several contradictory and concerning explanations: 1. He said it was written in a “textbook” that Panacur must be given for 10 days before retesting – which directly contradicts why we were told to come back on Monday for the poorest in the first place. 2. He suggested this may have been due to my “English problem”, despite me having lived in this country for years. He then spoke privately to my boyfriend (who is English) after I left the room and asked whether he could UNDERSTAND him BETTER. This was deeply inappropriate and offensive. 3. The receptionist was very kind and offered to ask the vet to speak with the previous vet to clarify the situation. He REFUSED, saying the previous vet was on holiday. 4. At 6:45pm (after we had already been there over 1.5 hours, with the clinic closing at 7pm), we were told that if we “really, really” wanted the test, it COULD be done, but he claimed he was only trying to “save us money.” 5. He explicitly said he had “looked it up ONLINE”, which is alarming to hear when your puppy has been pooing blood for almost a week. To make matters worse, he then prescribed another 5 days of Panacur and told us to come back in 7–10 days!! As we were leaving, he suddenly changed this to 10–14 days !! When I questioned the inconsistency, he said it was “fine” to come back anytime between 7–14 days??? At this point, I was completely shocked. The advice changed repeatedly within the same appointment, while my puppy continued to pass bloody stools. There was no clear plan, no accountability, and no urgency for a visibly unwell animal. This experience showed a lack of professionalism, consistency, respect, and clinical confidence. I have completely lost trust in this practice and would not recommend it to anyone who expects clear communication and reliable veterinary care—especially in serious situations.