A mixed bag
Shopping was great. Shipping was fast, and customer support was helpful. The product itself (Tiro futon frame) was a bear to assemble, mostly because there were errors in the instructions and missing hardware, though the video guide helped somewhat. The frame and futon (pulsar) are an odd match––the mattress seems sort of too big for the frame and it's an ungainly couch (but a comfy bed). Mixed bag!