I am writing as a extremely disappointed customer
I am writing as a extremely disappointed, customer and frankly shocked at the experience I just had. I had purchased a mandolin online November 30, 2025, choosing the product to be shipped to the nearest store in Tysons Virginia. The very next day I received an email saying that the product was ready to pick up. I had to leave town and could not pick up the product in the five days stipulated. Four weeks later I called back the store to find out the status of my order and was told that I would be refunded on the gift card. I had originally purchased the product on. I was neither refunded and when repeatedly complained to customer service and the store was eventually told that the product was already picked up. I am now deprived of $63 as well as the mandolin. The appalling thing was, I kept being moved from the customer service to the store and finally was made to believe that it was my fault that I had not come in time to pick up the order. The update is that this is the Tysons store in Northern Virginia . They claimed that they had already delivered the product when they hadn’t. This blatant lie was not supported by any evidence of me signing for or receiving the product.