Concerns Regarding Service Quality and Customer Protection
The quality of their transport services has noticeably declined. It is increasingly common for drivers to cancel bookings after passengers have already waited 10 minutes or more. There appears to be no effective safeguard to protect users from late-stage cancellations by drivers. Similarly, for the food delivery service, customer support responses often default to “there’s nothing we can do” when merchants accept orders but fail to fulfill them. This reflects a lack of accountability within the business model and leaves consumers without adequate recourse when orders are not delivered.