Nightmare level customer disservice
I have been a customer of Elavon for over 25 years. Their nasty customer disservice department made things so miserable when I needed to change my banking that I’m now in the process of finding a new provider. They refused to give me basic account information even after I had verified my identity multiple ways. They told me it was my responsibility to know all of the information on my account – an account I had started 25+ years earlier. Nasty, condescending attitude from a sick controlling woman who absolutely enjoyed making me ask over and over for basic information with responses like "I’ve already told you three times!!"