Dissatisfied Customer
I have had my alarm for over 20 years. I wanted to cancel my alarm service, and they claim that I have a contract with them and they still haven't sent it to me. I can't get out of my contract unless I pay an outrageous amount of money. They mislead and lied to me about when I could cancel my service without a fee. They are so shady and are definitely not about customer service. They tried to get me locked in for more time with a lower rate. DO NOT use this company because they will lock you into a contract that you won't even see and charge you exorbitant amounts of money. They make it nearly impossible to cancel their service.