Terrible Experience - Will Never Be Purchasing A Warranty Through Alpha Again
Absolutely terrible experience working with this company. The communication between Alpha and the repair facility has been so slow and drawn out. They won't provide a rental car until repairs have been started on the vehicle. It has been over 3 weeks now and the repair facility still hasn't been able to start repairs on my vehicle yet. They will mark anything they possibly can as "Ineligible." Alpha is only covering 14.2 hours of Labor when Ford is telling me the repairs will take 25 Hours. Why is there such a big discrepancy there???