Alpha Warranty Services

Hi Grant, Thank you for sharing your feedback. We understand your frustration with the outcome of your claim and cancellation request. Alpha Warranty Services has reviewed the details of your contract and claim, including the reason for the coverage decision. Your A+ contract is an itemized coverage plan that states, “Only the parts listed in the PLAN COVERAGE you selected are included.” The claim involved an oil filter housing leaking coolant, and the oil filter housing is not listed as a covered component under sections A1–A12. Line 1 of the “What Is Not Covered” section also excludes “Any part not listed in the PLAN COVERAGE YOU selected.” Based on these provisions, the claim was denied according to the terms of the contract. Regarding your cancellation, while your contract does provide unlimited mileage coverage, the cancellation provision states that refunds after the first 30 days are calculated on a pro rata basis using the number of days the contract was in force, less any claims paid and the applicable cancellation fee. An odometer statement is also required as part of the cancellation process. We understand you may disagree with these provisions, but the claim and cancellation terms are outlined in the contract provided at the time of purchase. Our team remains available at 800-662-5519 if you have additional questions. -Alpha Warranty Services

Hi Carlos, Thank you for sharing this feedback. We apologize for the frustration you have experienced with this situation. Alpha Warranty has reviewed your claim, including the original coverage call between the adjuster and the repair facility. During that call, the repair facility's contact stated that the condenser had a hole caused by road debris. Based on that information, the claim was correctly denied, as road debris is an excluded cause under the contract. If the repair facility can provide documentation showing the condenser did not fail due to road debris, along with an explanation of how the hole occurred, we will review that information and reassess coverage. Please have the repair facility send this documentation to us or call 800-662-5519 for additional information. -Alpha Warranty Services

Beau, We're sorry to hear that you were disappointed with your experience. After reviewing the information provided, we were unable to locate a matching contract or claim in our records. To better understand your concerns and verify the details of your coverage, we requested additional identifying information through Trustpilot but did not receive a contract or claim number. Without being able to identify your contract, we are unable to review the circumstances surrounding your experience or address the specific coverage concerns you mentioned. We would still welcome the opportunity to look into this matter further. Please contact our team at 800-662-5519 with your contract or claim information so we can review your file and provide accurate assistance. Thank you for bringing your concerns to our attention. -Alpha Warranty Services

Thanks for sharing your feedback, Edward. We apologize for the frustration you've experienced. After a thorough review, multiple adjusters and our resolutions team independently examined the inspection photos and repair facility findings. Based on the documented evidence, they consistently determined the valve showed signs of burning, carbon buildup, and heat-related degradation. While the repair facility believed a broken valve component caused the engine damage, the inspection findings indicated the valve had been weakened by thermal stress before the secondary failure occurred. Because the failure was determined to have originated from a burnt valve, which is excluded under the terms of the service contract, the claim denial was upheld. If you or your repair facility have additional diagnostic documentation that has not yet been submitted, we remain willing to review any new information through our escalation process.

Hi Glenn, We are sorry to hear about your experience and understand how frustrating windshield damage can be. After reviewing your claim, our team determined that the damage reported exceeded the coverage limits outlined in your ElevateCare ancillary contract. Specifically, the contract excludes coverage for windshield cracks larger than six inches in length. Because the reported crack exceeded this limitation, we were unable to approve the claim. We understand this was not the outcome you were hoping for, especially when dealing with unexpected vehicle damage. While we strive to provide coverage whenever possible, all claims must be administered according to the terms and conditions of the service contract. If you have any questions about your coverage or would like to review your contract in more detail, our team would be happy to assist and can be reached at 800-662-5519. -Alpha Warranty Services