Great Until You Actually Need Support
I was satisfied with the app — until I had a real issue. I’ve used CollX’s shipping process for all of my transactions. In the past month alone, I’ve had THREE buyers claim their cards never arrived and request refunds. Each time, CollX sided with the buyer. I am now out over $100 AND the cards themselves. When I filed a complaint, I received nothing more than a generic, stock response about their shipping policy. No investigation. No meaningful support. No accountability. Sellers are forced to assume 100% of the risk, even when using CollX’s own shipping process. That is unacceptable. If buyers can simply claim an item didn’t arrive and automatically get refunded, while the seller loses both product and money, the platform is fundamentally broken for sellers. The app looks polished, but when something goes wrong, there is no real protection or support. Sellers beware — you carry all the risk.