An absolutely horrible experience
An absolutely horrible experience. I will alway, always recommend against this company! Such a nightmare! I'm just a consumer. I never planned on selling their products or be a part of the company or anything like that. I got a few oils for my kids with a free diffuser. I thought "oh, nice" and looked forward to it. The oils came without the diffuser. When I reached out to the customer service, they said I wasn't qualifying for one when I clearly remember it was there in the cart. Anyway, I wanted to return the products since it was very misleading. Spent half a day shooting emails back and forth on how to do a return, and it was so complicated. And then in the end of the day they just sent me a simple link for the return. I don't understand why they didn't do it right from the beginning. When I said I wanted to delete my account permanently and never do business with them again, they said I need to fill out a termination form. A termination of contract... What contract? I never signed any contracts, I just wanted to diffuse some oil in the bedroom. I can't believe there's no simple delete button. The structure of the company is very complicated and difficult. I never ever want to deal with them again. Very, very disappointing!