Absurd Verification Process: Support asked for a physical picture of a VIRTUAL card
I had the worst experience with MooGold's verification team. I made a legitimate payment using an official Virtual Card issued directly by my bank (Banco de Venezuela). The payment went through, but my funds got trapped in their endless "Verifying" loop. I provided everything they asked for: official bank statements and internal bank receipts translated into English showing the exact source of funds. Despite proving ownership, their support agents are completely untrained to handle international banking. The final straw was an agent demanding a "front and back picture of the physical card"... for a 100% VIRTUAL bank card! It is physically impossible. Except for one agent (wsy) who actually tried to help, the rest of the team was rude and unhelpful (just pasting bot scripts). Because of these absurd and impossible demands, I had to officially request the cancellation of my order. I am leaving this review to warn others: if you use a virtual card, avoid MooGold. Their system will trap your money. I am currently waiting for management to process my FULL REFUND immediately