Very Responsive Customer Service
I signed up and put in all my artist info, it rejected my artist name, I tried other options still rejected, I emailed evidence of my ownership of the TikTok and Spotify and Distrokid associated with my artist name. I paid for the service, but cancelled it pending resolution, so right now I am a free customer. The support chat button did not work, so i emailed them, it took a few days but they replied and are working to fix the issue. They explained over and over that they are specifically limited and restricted from using certain info on United States accounts, so part of this is that they are working from China, that may mean they are using translators to do customer service, but I am grateful they have been very responsive and are working to correct the issues, so far I have had 10 emails back and forth. While I wish there were no glitches and problems with the service, I am grateful that they are opening up what was essentially TikToks Chinese music distribution service to a broader audience, the glitches appear to be in relation to international policies and the Great Firewall of China. I will give 4 stars for excellent responsive customer service and transparency about why there are glitches, this is especially impressive for a FREE service!