Do not use this company!
UPDATE 28-4-26. We have today been notified that this company has ceased trading following an investigation by the Solicitors Authority!!! Now more fighting to find out what has happened to the money they have been paid and how we complete the lease extension. Exhausted with the whole process. Hopefully they won’t just reopen under another name as they have done before ******* Do not use this company! This has been, without question, the most frustrating and unprofessional service experience we have ever had. Truly awful. Communication is almost non existent unless sending out an invoice which do they immediately! The phone continually rings out (multiple times we called over 30 times without once being answered). When calls are occasionally answered, the person you need to speak to is never available - always in a meeting and promised call-backs never occur. Not once in 6 months did anyone ever return a phone call. Email correspondence was equally poor. They very rarely respond to emails and when they did they ignored the questions asked. We ended up having to take advice from another solicitor from another firm to understand the process because we received no updates from Ross Coates/Alpha Conceyancing. (Previously harmony law) The only updates we ever received were through a third party involved in the process. This process took far longer than necessary due to their inaction and only progressed at all due to us being forced to repeatedly chase updates by phone and email simply to keep matters moving. The only time progress occurred was when we formally escalated concerns or threatened further action. We were provided incorrect advice, funds were taken months before work commenced, additional fees were added that were not disclosed in the original quotation — despite no additional services being requested all of which resulted in a lost sale and a further missed completion date. This lack of transparency and accountability is deeply concerning. There is no proactive communication regarding progress, despite the company being paid to deliver a service. Their business model appears to be quote lower than others to draw you in and then they don’t have the resources available to service the clients they’ve engaged resulting in no one receiving the service they’re entitled to and have paid for. We were provided with incorrect advice, Funds were taken months before any work began and additional fees were added that were not disclosed in the original quote, despite no other service being requested or provided. They are unscrupulous with a total lack of regard for their clients. They have no transparency or accountability. When the matter moved into the post completion stage, despite being provided a phone number for the department, following multiple phone calls that were never answered we were then told it was an email only department?! The many emails we then sent to check in on the process were ignored. We were inconsistent explanations regarding the availability of the 1 employee who worked in post completions. We were told ‘she comes in at 11, works from home and In a matter of 5 minutes was ‘on leave’ ‘off sick’ and ‘working’ ?!!! They advised that they were waiting to receive information from the other parties solicitor (who had already advised multiple times that they had sent the information 4 weeks prior) and only on the threat of reporting them did miraculously 5 minutes later we received confirmation that a) the person was in fact working b) the information had been recieved c) the process had been completed! Hallelujah! The entire experience caused significant stress, inconvenience and financial impact. I would not recommend this company to anyone and we will be reporting them to the Ombudsman and Law Society. Since engaged this organisation we have read multiple bad reviews all having had the same experience as we’ve had. They changed their name from Harmony Law after more bad reviews than we have ever seen about one organisation. How are they still allowed to operate? They are unscrupulous with a total lack of regard for their clients. They are quite simply the worst company we have ever dealt with.