Absolutely horrible company
Absolutely horrible company! Their servers go down for 3 days, kills personally 2 of my grows and 100s of others. No public announcements, not even a we are sorry. Then when people complain or ask questions on their public media pages, they get deleted and the user is banned. Further more. Their customer service is a complete joke! When trying to ask questions about a setup suggestion they have given you, they just back track and tell you to buy the bigger model when they cant answer your question and on top of it all, wont even tell us the stats of the models! Below is a email back and forth.. AC: "I would like to inform you that the hydrone 5 is designed for the size you currently have. Now it’s capable of pulling moisture out to hit below 50% RH in principle, especially if you dial in the right settings and control it intelligently. I hope this helps and if you have any other questions don't hesitate to reach out." Me: ""right settings and control it intelligently" Can you be more specific? Once I have the hydrone 5 I will have a full AC Infinity system, including an AI+ controller. Week 6 of flower specific for example?" AC: "Based on your setup, I would recommend canceling the order for the Hydrone 5 as it may struggle to perform effectively in your environment. Instead, the Hydrone 7 would be a better fit since it offers more powerful moisture control. Please let me know if you would like to proceed with the cancellation." Nothing but product pushers that could care less about helping anyone. Sad to say but... Vivosun isn't looking half bad anymore.