Very disappointed that their customer service has declined so much
I had been very happy with my previous ProForm treadmill, so when it broke (I have put a ton of miles on it), it made sense to order another. I upgraded to the ProForm 9000. My experience has been terrible so far; I paid for haul away and assembly, and the 300 lb treadmill showed up for delivery with no plan to haul or assemble. The woman I spoke to at customer service was super nonchalant and now they’re telling me someone will hopefully contact me within a week to reschedule. I’m extremely upset, and won’t be ordering from them again when they don’t fulfill the delivery promised (and paid for) and they don’t care either… Updated to add: I ended up hiring a different company to come bring my treadmill inside and I assembled it myself. The ProForm 9000 is supposed to be an upgrade but it’s way worse than the 2000. Less bouncy, no option for a downhill incline (which I’ve used in my training), narrow and short belt.