Order 31454056501041209
Order 31454056501041209 30399320501041209 Anqing Yisen Medical Supplies Co., Ltd. I am writing this review to warn every honest buyer about Alibaba Trade Assurance. As a business owner, I have completely lost trust in this platform.The dispute resolution system is a complete farce: Decisions are made automatically without anyone actually reading the uploaded evidence. I was forced to repeatedly re-upload the exact same screenshots and chat proofs over and over again, yet the mediators completely ignored them and issued an automated $0.00 refund decision. The case facts are crystal clear:Seller Misconduct & FCA Breach: I ordered non-medical cosmetic salon goods (disposable bed sheets). Under FCA terms, origin export clearance is strictly the Seller's duty. The Seller (Anqing Yisen Medical Supplies Co., Ltd.) misdeclared the goods under a medical license. When I asked for the export documents on September 7th to resolve the issue, the Seller explicitly refused to cooperate or show me the paperwork. Forwarder Failure: The freight forwarder collected $768.00 USD, failed to deliver the shipment, and tried to demand unauthorized surcharges ($500 for medical licenses and $576 for medical classification surcharges). They even admitted in writing: "There are no customs clearance documents", but uploaded an unsubmitted, unstamped draft with empty registration fields as "proof".Neither the Seller nor the Forwarder acted properly or submitted valid, stamped customs documents to clear the shipment. Yet, Alibaba completely abandoned me as an honest buyer and automatically decided on a $0.00 USD refund.If Alibaba allows sellers and forwarders to withhold documents, misdeclare goods, and keep the buyer's money while ignoring clear evidence, Trade Assurance is useless. Everyone must ask themselves: Can you really trust Alibaba with your hard-earned money? I demand an immediate manual review by a Senior Supervisor and a full refund for both the goods and freight charges. If this is not resolved, I will enforce a bank chargeback and submit a formal complaint to the Hong Kong Consumer Council. Order / Dispute Reference: