Horrible customer service experience
Horrible customer service experience, to be honest. For the price, the product is adequate and to be expected - but our custom cape that came with the costume had our logo printed incorrectly. When I reached out to remedy the situation with them, this was the exact, word for word response I received: "You sent us three LOGOs. We chose one of them." To be clear, I sent one logo, in two file formats because they did not specify file format preference. Both logos I sent are correct - this was a fault of the printer/iron-on product, not our file. I responded back reiterating that our logo file was accurate, and I never heard anything back. I understand the sentiment of "you get what you pay for" but in this case, the customer service was so rude and egregious, I would never use them again.