Decent customer service in the end
I would have given 5 stars had they got my order to me. They DID refund after wanting to give me store credit. This was my first order, and if they couldn't execute it properly I wasn't risking placing another for the same thing to happen. They said the order was lost, but it never moved from the preshipment status. From a customer perspective, it never left their facility. The deception on this by passing the buck to the shipper and trying to force me into store credit is why they got 3 stars.