Spoiled order, no refund issued
My order $694 subscription order arrived spoiled. There has been no resolution. I have made multiple good-faith attempts to resolve this directly with the owner Dave, who has been corresponding with me via email. He has not issued a refund and has delayed continuously, despite me following their posted company policy with perfect compliance on how customers should handle orders that arrive spoiled. They instruct customers to discard product that arrives warm, and I am being denied a refund for complying with their own written instructions. I have documented this situation thoroughly and have been more than amicable in giving them an opportunity to resolve this before taking legal action. If this is not resolved promptly, I will be forced to pursue other available remedies, including initiating a chargeback with my financial institution, filing a formal complaint with the Attorney General's office, and pursuing recovery through the courts if it comes down to it. It is extremely disappointing and concerning that it has come down to this, but I will go through the courts if necessary be made whole. This is a very unfair situation that the owner is aware of and still has not issued a refund for. I simply want to recover the funds I spent on this order that they did not deliver in usable condition.