Unhelpful Support
I accidentally had an old address get auto-filled when ordering a 3-month subscription back in November 2025. I noticed immediately and reached out to Support who confirmed they can change my address to the correct one. However, with each monthly subscription order confirmation I received, the incorrect address was listed and so I had to reach out to get it changed. No issues the first two months, but the third month, the address was not changed in time by the Support team and I did not receive my bottle. When reaching out to Support about not receiving my bottle, they said it was too late and that there's nothing they can do about it. When I mentioned I've repeatedly tried getting my address changed, they said that when I requested an address change, it was only for future orders, NOT the 3-month subscription. That didn't seem fair as I tried resolving my original mistake multiple times, so I asked for a refund for the third order only (even in credits so I can get a new bottle), but they only offered a $20 credit. This seemed unfair and I've followed up multiple times to get an equivalent amount of credits ($73) of the bottle I didn't receive, but I've been met with radio silence each time. Again, I understand I made a mistake originally listing the wrong address, but I tried resolving it multiple times and I feel I should have been compensated for what feels like the company's mistake.