Tell them to GO AWAY! Buyer beware Brinks is Horrible
BRINKS system and customer service has been a nightmare since installation. Moved into a new home in Oct of 25 and have had issue after issue consistently. We were promised items and then come to find out those items were not written into the contract. Sales person also locked us into a 5 year term. Nothing worked so their service person came out to “fix” some issues charging a $30 fee, they unplugged my HVAC system and plugged it into an old surge protector that kept tripping and compromised my heating in winter. This company has no integrity and upon my conversation about my issues they suggest I pay an additional $25 per month for a warranty on their NEW system?!? Be careful when dealing with a smooth talking sales person at your door they will promise the world and give you substandard service and faulty equipment. If I could cancel I would but they are trained to deal with dissatisfied customers like me all day.