My mother is 94 - this delivery was downright life-threatening
My mother is 94 and lives downstairs in her unit. Very clear delivery instructions were disregarded, and groceries were delivered to the upstairs. She cannot go up or down a single stair, nor could she even lift a bag. Obviously the groceries were not handed to her as requested either. There was no way to contact the delivery person with reminders, which is a very handy part of Instacart. Mistakes can happen but they should be corrected. The chat bot was not helpful. I reported that the delivery was wrong. I clicked on where's my order. Nope. Nothing. Just a picture of the wrong delivery door. An attempt to call customer service resulted in a forever wait. I cannot see any option to reduce the $20 dollar tip my mom insisted on for a 2-block delivery. I could not find any of her neighbors to help her so I headed out to help her. I was sick with worry and kept her on the phone the whole time to make sure she did not feel guilty and attempt to go the upstairs residence to retrieve them. It would have meant her life. No exaggeration whatsoever. I will NEVER use this service again. EVER!! I would rather pay more and use Instacart, a vastly more responsive company. I am deleting the Safeway ap from my phone rather than attempt to order through this dismal service again.