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Bart Owen

美国

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OMTech

Pronto 60

Our pronto 60 arrived 3 weeks ago and is yet to be fully operational. The auto focus sensors were bad and the air assist didn’t work correctly. So after 3 weeks of emails and promised call backs, the auto focus is corrected but the air assist is not. The really disappointing part is, if I could get a tech on the phone we could troubleshoot it extremely fast as I have already measured every voltage, cable, and hose on the machine. The irony is the machine looks to be well built and thought through but the tech support is so awful that I am completely annoyed with it.

2026-03-01