Avoid Billabook – Took My Money and Never Booked the Hotel
We booked a two night stay on valentines day in Leukerbad with Billabook. I received confirmation from Billabook, and the payment was processed. However, one day before check-in we were informed that the hotel was overbooked and offered a relocation to a much less desirable hotel. Despite this being a time-sensitive arrangement, I received no further confirmation, or any kind of information for that matter, leading up to my check-in date. The emergency hotline connects to Smyrooms, who weren‘t able to help due to being a third party. Smyrooms however confirmed that they haven‘t received a response from Billabook regarding the booking either and no hotel booking has been made. This left me in an extremely stressful position, scrambling to sort out accommodation at the last minute. Relocation is already challenging enough without having to deal with uncertainty about where you’re staying. To make matters worse, there has been no proper resolution or accountability following the issue. Billabook responded one day after the intended check-in date asking if we wanted to cancel the booking? The lack of communication and follow-through is deeply concerning. I have not received a refund or confirmation of refund to this date despite having requested one multiple times. Please do not book with Billabook. It is not worth the trouble.