This was my first time ordering with…
This was my first time ordering with Gotprint.com, it was highly recommended to me by a friend. The website was clean and organized, which I liked. However the website kept asking me for a code, which was a little frustrating. While fitting my design to the safe parameters, the process was a more manual then I would have liked, even hitting the button of fit to scale my design went way off and I had to manually adjust the design to fit correctly. Also because it was my first time ordering with this company I was trying to use the coupon code of " NEWNEW26" upon check out it stated my order didn't qualify with no explanation as to why. When I contacted the customer service, they told me to place the order and then they would ask their manager to give me a credit, but the credit was not guaranteed it was up to the discretion of the manager. Of Course, this being the first time working with GotPrint.com I was not comfortable with that option. I ended up figuring out another way to get a good discount working around the "NEWNEW26" coupon. I am a big Stickler for great customer service regardless of the industry and the customer service person I spoke to almost made me take my business elsewhere. The lady was pressuring and did not ease me worry to just blindly trust her. It was starting to feel scammy. I called my friend and they insured me your website was a legitimate one. So i started looking for a better way to get my discount and check out with out customer service. I am very tech savvy so that part was not difficult but another person might not find a solution to this problem.